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Towards the end of the 30 days we will email you and check if you want to upgrade. Retrieved 9 May 2016. Retrieved 6 December 2016.
In 2011 the firm founded the initiative to create an open standard for sharing information between separate customer support applications. Retrieved 17 April 2015.
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This article contains content that is written like. Please help by removing and inappropriate , and by adding encyclopedic content written from a. April 2017 Zendesk Inc. It is listed on the with the symbol ZEN and is a constituent of the. Founded in 2007, Zendesk had 2,000 employees and served 119,000 paying customers in 150 countries and territories as of 2017. Zendesk Public : Headquarters , Key people Zendesk was founded in 2007 by Mikkel Svane, Morten Primdahl, and Alexander Aghassipour, who had experience with customer service software. The company was started in a loft located in ,. In April 2014, it acquired Technologies Pte Ltd, a -based provider of live chat software, which eventually became Zopim Premium Live Chat. Product families Zendesk's family of products represent the shift the company has made from a single customer service product to a unified suite of products focused on improving customer relationships. The products have a common user interface, and are being developed to provide a single login and a shared customer data platform. The family includes: Support, Guide, Connect, Explore, Help Center, Chat, Talk, and Message. The software is written in , and can be integrated with many , tools, and. The platform is available for mobile and tablet. In 2011 the firm founded the initiative to create an open standard for sharing information between separate customer support applications. In December 2013, the firm announced integration with SurveyMonkey and MailChimp to support surveys and email campaigns from within the program. Support Zendesk Support is a system for tracking, prioritizing, and solving customer support tickets. It puts all customer information in one place so that everything is in a single location. Zendesk Guide provides machine learning powered, self-service customer support, using a combination of the Zendesk API, Web Widget, and Mobile SDK as Zendesk Embeddables The program features the Answer Bot an AI assistant and the Knowledge Capture App an agent-focused content creation app. Connect Zendesk Connect is customer intelligence software built for targeted campaigns and proactive engagement. Connect allows businesses to get to know their customers by collecting customer data from across the Zendesk family of products and providing a complete timeline of events and conversations. By creating segments of customers based on behavior or profile, identifying trends, or triggering targeted campaigns, it works to get the right message to the right customers. As a result, use of the software can build loyalty and trust. A proactive heads up about issues or a well-timed tip for newbies may deliver assistance before customers know they need it. T Chat Formerly Zopim Zendesk Chat formerly Zopim is an online marketing, live chat support and web analytics product that is offered as a Software-as-a-service model. The product enables companies to chat with visitors in real-time on their websites. A website owner must embed the Zendesk Chat widget into their website's code. Then they can chat with their visitors via the dashboard control panel. Zopim was founded in 2008 by Royston Tay, Wenxiang Wu, Yang Bin Kwok and Lim Qing Ru. The idea for Zopim live chat emerged while the founders were studying together at on the Overseas College Program in 2008. In 2010, it incorporated as a private company and launched its pricing model. JAM program, SPRING Singapore and NUS. At that time it was listed in Top 10 Apps at 2010. In 2014, it was acquired by Zendesk Inc. Zopim live chat was the technology powering Businesses on Messenger. In April 2015, Zopim introduced a Premium plan which offers support team leaders workforce management tools on top of the regular chat reports and metrics. Later it was named best Live Chat Software in the Cloudswave Awards 2015. On October 26, 2016, Zopim was renamed to Zendesk Chat, aligning with the Zendesk family of products. Talk Zendesk Talk is a call center software that puts customers in touch with a company representative via any Internet-connected device. The program offers flexible , group routing, and real-time queue monitoring to avoid. Message Zendesk Message is a messaging software that connects to familiar messaging apps, like Facebook and Twitter. Inbox Inbox allows Zendesk customers to collaborate on a marketing campaign or any other influx of emails, with the ability to add private notes and follow key conversations. Embeddables Embeddables allows companies to build customer support functions into mobile and web applications. This includes a mobile , which lets companies offer self-service via Help Center. With embeddables users are able to create support tickets or chat real-time with a Help Center representative through their preferred mobile apps or online sites. This eliminates the need to leave the app for a third-party help center. The tech support process is part of the native experience on the site or application. Relate has also been adopted as the branding name for Zendesk conferences, which specialize in customer service case studies, brand relationships and engagement, and industry changes. Link-SF, Copenhelp and Link-Dane Aside from monetary contributions, Zendesk has also used its technology to develop Link-SF. Link-SF is an app that helps homeless people find shelter, food, medical care, technology access, and hygiene services. Subsequent to Link SF, Zendesk launched two similar apps: Copenhelp for Copenhagen and Link-Dane for Madison, Wisconsin. Other Initiatives Zendesk joined over 100 companies in filing an Amicus Brief opposing. Retrieved 9 May 2016. Retrieved 9 May 2016. Retrieved 21 November 2016. Retrieved 21 November 2016. Retrieved 9 May 2016. Retrieved 17 February 2016. Retrieved 9 May 2016. Retrieved 9 May 2016. Retrieved 9 May 2016. Retrieved 9 May 2016. Retrieved 9 May 2016. Retrieved 9 May 2016. Retrieved 9 May 2016. Retrieved 6 December 2016. Retrieved 6 December 2016. Retrieved May 9, 2016. Retrieved February 17, 2016. Retrieved May 9, 2016. Retrieved May 9, 2016. Retrieved 9 May 2016. Retrieved 6 December 2016. Retrieved 6 December 2016. Retrieved 21 November 2016. Retrieved 21 November 2016. Retrieved 23 April 2015. Retrieved 20 April 2015. Retrieved 23 April 2015. Retrieved 30 March 2015. Retrieved 26 April 2015. Retrieved 20 April 2015. Retrieved 17 April 2015. Retrieved 22 April 2015. Retrieved 22 April 2015. Retrieved 25 April 2015. Retrieved 17 April 2015. Retrieved 17 April 2015. 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Zendesk Chat Demo April 2017
The software is written in , and can be integrated with many , tools, and. Conversations from these channels will be funnelled into the Message dashboard for your agents to manage and respond to at scale. QUELS MODES DE PAIEMENT ACCEPTEZ-VOUS? Si vous décidez de passer à un plan payant plus tard, vous pourrez réactiver ces fonctionnalités et ces agents. Retrieved 9 May 2016. Product families Zendesk's family of products represent the shift the company has made from a single customer service product to a unified suite of products focused on improving customer relationships. Retrieved 9 May 2016. Gracias a la comunicación proactiva con los clientes durante el proceso de compra, Le Tote puede reducir el abandono de los carritos de compra y aumentar las conversiones. In 2014, it was acquired by Zendesk Inc. Let's face it, the competitor is just a click away.
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