whencureach
subota, 08.01.2011.
Handling Customer Complaints
Even the best business will receive an occasional customer complaint. Knowing how to resolve these complaints will help you gain loyal customers who will then refer others to your business. Here are some important tips.1. Listen carefully to the customer and gather as much information as possible.2. Restate the complaint as you understand it. This ensures that you completely understand what the situation is.3. Resolve the problem as quickly as possible. Tell the person you are sorry this happene.
javascript: void(0);" onclick="this.target = ''; alert('Autor je zabranio komentiranje ovog posta.'); u 04:39 •
0 Komentara •
Print •
#
