villagelat

ponedjeljak, 18.10.2010.

Working with Difficult People: 3 Questions to Help You Turn Your Tormentors into Teachers

The Dance of ConflictWhen faced with the prospect of meeting with a confrontational employee, the project manager of a New Hampshire insurance company heaved a sigh. Not again, he thought to himself. Every conversation with this guy is a struggle.He decided to use the meeting as an opportunity to shift perspective and try a new approach. He began by imagining that the employee had good intentions but was a bit rough around the edges. He considered that maybe if he aligned with the employee, he m.

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