The ministry’s annual report doesn’t say how long they have been pending. But retribution for poor quality is swift in a competitive market.9 lakh pending cases in the three-layer deep machinery of the consumer courts. This leads us to presume the worst: that consumer cases aren’t being effectively disposed of. Unless the MRP is specified in the contract at the time of auction, it is quite unfair to impose it retrospectively.Tipping by and large does not come easy to Asians. The Central government’s role is to lead on innovations in better branding, labelling and disclosure norms, and update the supporting regulations.It’s not as if there are no other low-hanging fruits to be plucked. It has done this quite well. But stopping something bad from happening hardly ever makes news. Air passengers and sports enthusiasts are not allowed to take bottled water past security checkpoints at the entrance of airports and stadia. Legal metrology is the new name for the more familiar term of weights and measures. First, he advocated the abolition of service charge now levied by formally registered eateries, which mostly cater to the well-off..This impression is strengthened by the DCA’s results framework for 2014-15 — oddly, that is the latest one available on its website. There is no way of knowing what the eatery does with the money. No Japanese expects a tip. Making a noise doesn’t ever make real news.A third intervention, recently reported, relates to nudging Pepsi, the Airports Authority of India and the Board of Control for Cricket in India to keep the price of bottled water the same, inside and outside airports and stadiums across India. But most eateries anyway offer a takeaway facility for the food that is left over. Both laws work through state governments and district-level institutions. But then, these vendors pay through their nose for serving customers in airports and stadia by buying the rights through public auctions. The results which benefit consumers directly — like case disposal — should matter the most. But who will wait for two years to get redress?The DCA would do well to adopt strategic forbearance as its motto while exercising its legislative mandate to set the retail prices of packaged products; prescribe minimum disclosure norms for eateries or to set product standards out of context. Had this Commercial Air Conditioners Manufacturers been done earlier, maybe the Shiv Sena MP from Maharashtra — a business class ticket-holder — who recently, albeit misguidedly, resorted to "direct action" to settle his grievance with Air India, may have been persuaded to approach the consumer courts instead. Nor does it share the trend in pendency — both of which are commonly used metrics in rule of law institutions. This could also happen if the waste disposal charges were made prohibitive. Regulations which are not enforceable, or which distort well-functioning markets — with sufficient choice available for consumers to vote with their feet — are best left well alone. Service charge is meant to be used for employee welfare and should act as a substitute for a tip.
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