Tax Credits: Contacting HMRC about tax credits
If they fail to respond it can be advantangous to have a record of all communications. Broadly, this is news and updates, signposts to help and guidance, HMRC official publications and announcements, and information about HMRC publicity campaigns. HMRC has special tax rates for entertainers and landlords so if you believe you are eligible for these then you should call the relevant contact number from the table below.
You can also email HMRC to request your for VAT. Opening hours: Monday to Friday, 8am to 6pm Closed weekends and bank holidays 0300 200 3701 For customers who are deaf or hearing or speech impaired: 0300 200 3719 Textphone. It seems to us that web chat is also potentially a great benefit for deaf and hearing impaired people and those with speech impairments. This is how staff are currently having their web chats quality assurance checked, so I see no reason why the customer cannot do the same.
Tax Credits: Contacting HMRC about tax credits - Do not ever give them your phone number, nor any irrelevant personal information.
It does have guidelines and is aware of the limitations of the service, explaining on the GOV. Broadly, this is news and updates, signposts to help and guidance, HMRC official publications and announcements, and information about HMRC publicity campaigns. I've just used Webchat for a general VAT query on flat rate scheme to which I could not find the answer online it must have been there somewhere..... It was very quick, easy and helpful and I didn't have to listen to a minute or so of pre-recorded and mostly irrelevant announcements, struggle with voice recognition or press any numbers. I was also able to print and download a transcript of what I had been told. The service worked very well for me on this occasion. Justine, we are very sorry to hear of the difficult time you have had. The Tax Faculty cannot give you specific advice on your case. We can tell you that it is not possible to contact HMRC about a tax credits overpayment using webchat or email. You should phone HMRC on the number on the latest letter from the Tax Credits office or 0300 200 3900. If you need independent advice you should contact for help. Adrian We can't comment on why your tax code has been changed to a BR ie, a flat rate of deduction at 20% without knowing your circumstances. Though if this is your only job, it does sound wrong, as BR is usually only applied to second jobs or pensions where the first job is using up all of your personal allowance. Contacting HMRC by phone is known to be problematic. ICAEW is constantly reporting these problems and pressing for improvements - beyond that there's not much we can do to help. You say you are on the minimum wage therefore I assume you cannot afford an accountant. You might to look at the website of the Low Incomes Tax Reform Group for advice - see or. Citizens Advice may also be able to help, though they are not tax specialists.