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Other marks are the property of their respective owners. ©2017 HRB Tax Group, Inc. If your question is regarding technical issues related to our products and services, please send the form to our support department. Upon completion of 18 mo.
24 hour Live chat - This virtual communications tool is being provided to enable the HR Pro's Gateway to present you with real-time content and also to allow you to chat with other visitors regarding appropriate issues.
Email-Icon Created with Sketch. Group 3 Created with Sketch. Domains-SVG-Box Created with Sketch. Domains-SVG-Box Created with Sketch. Domains-SVG-Box Created with Sketch. Icon-Internet Created with Sketch. Hosting-SVG-Box Created with Sketch. Icon-Internet Created with Sketch. Icon-Internet Created with Sketch. Hosting-SVG-Box Created with Sketch. Hosting-SVG-Box Created with Sketch. Trust Pilot Stars Created with Sketch. Control-panel-Icon Created with Sketch. WSB-Brush Created with Sketch. Email-Icon Created with Sketch. Email-Icon Created with Sketch. Email-Icon Created with Sketch. Email-Icon Created with Sketch. Icon-ECommerce-Seperator Created with Sketch. Icon-ECommerce-Seperator Created with Sketch. Icon-ECommerce-Seperator Created with Sketch. Webmail-icon Created with Sketch. Menu Created with Sketch. Fill 1 Created with Sketch. For example, if you have a problem in the middle of the night, just go to the Support pages where you find the Live chat by clicking the Help button. In the support section, you also find all our FAQs and guides. If you need more help, you can always write us an email. In that case, you will receive an answer within 24 hours - though often sooner. Most people don't like to wait to get help to solve a problem or to get an answer to a question. This is one of the things that make our chat support such a popular service. One of the advantages of chat support compared to phone support is that it is easy for our supporters to check settings, scripts and other files on your website. This would be almost impossible to explain over the phone. Another reason why we have chosen to offer support via chat is that contacting the chat support is free and accessible from every computer with an Internet connection. Of course for some people, this means that they need adjust to using chat or mail support instead of speaking to a person over the phone. But most people who try our Live Chat discover that it is very efficient and personal at the same time. All enquiries are answered by our dedicated and skilled supporters who are ready to help you whenever you need it. Advantages and disadvantages of other types of support There are many ways of providing technical support. Naturally, the majority wants to receive support right there where the problem is actually being experienced. With web hosting, websites and email, this would most commonly be at our customers' personal computer. If you consider that One. The level at which support can be provided is inherently linked to the price you pay as a client and the product you receive. In this aspect, chat support has proven to be an excellent solution that accommodates the need for fast assistance at a reasonable price level. By offering chat support, One. Live Chat support Chat support has made it possible for One. Not only in the daytime, but around the clock, 365 days a year. In peak demand situations, a brief waiting time may occur for chat support, but no one will be forgotten and everyone will get an answer to their question. Chat support is a good addition to mail-based support. Chat support has the advantage that the waiting time is limited to an absolute minimum because the dialogue with the support employee takes place in real time. You get assistance instantly. In the daytime, we provide support in a number of different languages, while at night, we provide support in English. NET or PHP supplemented by an Microsoft SQL or MySQL database, respectively. Chat support around the clock One. Regardless of whether you are a customer with us, or if you are still considering One. Chat support is not only for technical questions but also for questions about hosting solutions and subscriptions or how to transfer your existing domain to One. Email support responds within 24 hours If you prefer an alternative to chat, our support assistance is also available via email. After sending the form to One. Please do not reply to the automated email, because it is a no-reply address. However, in the automated mail you will find a link, and if you open this link you can add additional details and comments to your enquiry. You will also be able to read our answer to your question on the link. We guarantee that we will answer your email within 24 hours. Though in general most mail support enquiries are answered by One. If your question is regarding technical issues related to our products and services, please send the form to our support department. If your question concerns payment or invoices, a domain transfer or renewal of subscriptions, please direct the form to our sales department.