Real-time presence notification:
We can see the whole conversation in front of us, allowing us to monitor conversations and improve quality and training for new and existing employees. As we are very much enlightened of the chat app like Whatsapp surging into popularity.
The operator then starts typing a response. If you consent to the use of cookies, please click Accept. In Asia-Pacific, Chat is already live in 12 Four Seasons hotels and resorts, including properties in Beijing, Shanghai, Bora Bora, Jakarta and Koh Samui.
SOLOS Augmented Reality Glasses Expand To Running From Cycling - Even without accounting for the sizeable overhead of spawning an OS process that, on average, twiddles its thumbs for a minute before reporting that no one has sent the user a message, the waiting time could be spent servicing 60-some requests for regular Facebook pages.
Four Seasons Chat leverages technology to get more personal, providing guests with access to legendary Four Seasons service at their fingertips at any time, from anywhere. Guests can send a message via multiple channels — namely the Four Seasons App, Facebook Messenger, WeChat or SMS. The result is a seamlessly integrated conversation that creates uniquely tailored hospitality experiences, facilitated digitally but delivered with a distinctly human approach. Four Seasons Chat ensures guests have access to our people at any time, for any need. We continue to evolve our service offering to incorporate digital enhancements that are powered by people, to facilitate and strengthen personal connections and to ensure guest expectations are met and exceeded every day. Best-in-class response times are in minutes, if not seconds, well below industry averages of 12 minutes. Four Seasons Chat alerts staff immediately via visual and audial cues to ensure that no message is missed and responses are delivered right away. In a pre-launch pilot program at 30 hotels, more than half of guests introduced to Four Seasons Chat leveraged the service on their first stay. They also engaged with Four Seasons more regularly — they averaged more than six chats during a stay, more than twice as often as the industry average of three. Overall, guests loved the new simple and intuitive feature, consistently reporting that Four Seasons Chat heightened their guest experience. Chat was designed with the sole purpose of heightening the guest experience, ensuring that all needs are met regardless of time or place. Whether asking for directions to the Louvre in Paris, craving a midnight snack in China, or flying aboard the Four Seasons Private Jet, Four Seasons Chat has it covered. Adding an extra person to a dinner reservation? Send an instant message to request prompt assistance and get answers in real-time, from real people. From the Comfort of Anywhere Feel like a Mojito poolside? Send requests via Four Seasons Chat and staff will take care of the rest. Advice On-the-Go Best steak in New York? Finest tailor in Paris? A secluded spot for sunset watching in Bora Bora? Concierge recommendations are available when out and about. Need to get in touch following departure? No problem, Chat away! Four Seasons Chat will be available in 72 hotels and 19 residences by the end of 2017, with rollout across all Four Seasons properties planned for 2018. In EMEA, Chat is already live in 16 Four Seasons hotels and resorts, including properties in Paris, Hampshire, Lisbon, Dubai, Riyadh and Istanbul. In the Americas, Chat is already live in 28 Four Seasons hotels and resorts, including properties in New York, Los Angeles, Toronto, Florida, Hawaii and Mexico City. In Asia-Pacific, Chat is already live in 12 Four Seasons hotels and resorts, including properties in Beijing, Shanghai, Bora Bora, Jakarta and Koh Samui. Four Seasons Hotels and Resorts is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalised 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified in its employees — people who share a single focus and are inspired to offer great service. Four Seasons Hotels and Resorts is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalised 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified in its employees — people who share a single focus and are inspired to offer great service. Contact Information: Trans-Arabian Creative Communications TRACCS was founded in Jeddah, Saudi Arabia in December 1997 to provide world class public relations services to the Kingdom's business community and to multinational enterprises operating in the country. Today TRACCS has become one of the largest public relations networks in the Middle East and North Africa with over 200 dedicated professionals providing a diverse and sophisticated service offering from 14 offices in 13 countries.