Seamless integration with your existing deployment, reporting, and LivePerson Agent Console, including dynamic chat interaction e. Mobile and Tablets Overview Customers can contact your agents from anywhere instantly and spontaneously while being connected to 3G, 4G or Wi-Fi network.
The customer can also take a picture and share it in real-time with the agent! Mobile live chat software Android and iOS friendly live chat software Engaging customers when you never actually see them in person can be challenging. And in an increasingly mobile population, those solutions need to be optimized for mobile devices.
- And in an increasingly mobile population, those solutions need to be optimized for mobile devices.
Mobile and Tablets Overview Customers can contact your agents from anywhere instantly and spontaneously while being connected to 3G, 4G or Wi-Fi network. The solution and includes the following. The customer clicks on the call button, and the agent can start the video chat when the platform detected a compatible device and browser. One or two way audio or video chat is then supported. The customer can turn on their video camera so that the agent could speak with the agent, see him or her, or use the mobile device as a tool to show the agent real-life objects that they discuss. This feature can also be provided via an or SDK for embedding within a native app. The solution and includes the following. Mobile Content Sharing The customer and agent can respectively upload and share documents and images and discuss them while they communicate via chat or phone. The customer can also take a picture and share it in real-time with the agent! As mobile devices are slowly but surely become the main interactive tool of consumers, we expect Live Mobile Touch usage to continue to grow. The Agent brings up information about the available rate and shares it directly with the customer on screen on her mobile device. She can view it and discuss it in real-time with the agent while she is inspecting the house.