Have you ever heard the old saying, “Don’t Shoot the Messenger”? So many times we have a tendency to react to people when they have the unfortunate job of bringing bad news. Let me paint a picture for you! Quite some time ago I was at a Lexus dealership where I worked as a technician for several years. We had just moved all of our mechanical equipment into a brand new, state-of-the-art repair shop building. A couple of months later, we received word that they were going to paint the floor of o.