Okay, so you want to be an online professional. Great!! Professional: (adjective) 2: exhibiting a courteous, conscientious, and generally businesslike manner in the workplace 2 a : participating for gain or livelihood in an activity or field of endeavor often engaged in by amateurs. Looking at the definition above (courtesy of Merriam Webster), I am at a loss to find the words cold or impersonal. So why do you think it is that so many online business professionals feels that those two words .