Okay guys - have you done your homework? Have you been implementing the steps that we've been discussing over the last couple of issues? Well, maybe you're not completely there yet, but I'm sure you are on your way. Don't forget to write me if you have any questions. Just for fun, let's make sure we're clear with the tips - how about a super-quick review? Tip 1 - Get your attitude in check Tip 2 - Address your employees' attitude issues (fun, huh?) Tip 3 - Keep the lines of communication w.