In today’s highly competitive world, there is a lot of pressure on leaders to create highly productive organizations. To be successful with this task, leaders will need all of the talent, skills, techniques, and experience they can muster through leadership development. The pressure to succeed can create a real dilemma: whether to “manage” people or to “lead” people. At CMOE, we maintain that in order to achieve high levels of employee engagement and morale, people in authority must learn how.