My first published work (and coincidentally my first bestseller) came about by way of accident. What do I mean by that? Just this: I didn't set out to write a book. I was sitting at home one evening in December 1993 completing a review of the meticulous notes I had compiled in the lead up to launching a new business. As I closed the ring binder and prepared to consign my accumulated data to the dump truck I stopped in my tracks. Hey, I thought, there's book in here somewhere, there's an extra i.