utorak, 11.01.2011.
Four Golden Nuggets of Effective Listening
Why should I improve my listening skills?It's a great question. For the simple reason that a person's listening skills are a central component to most of the activities people care about. Your ability to understand what others are trying to tell you, to grasp details about projects, to learn information about a customer's needs, or to understand what is going on in your family's life all depend on your ability to effectively listen.While most people possess the ability to hear, many have never.
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