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utorak, 11.01.2011.

A Look at IT Help Desk Software

IT help desk software can be a valuable resource for technicians to manage and resolve troubleshooting tickets. Most companies realize the benefits of purchasing help desk software since it is a reliable way to manage customer inquiries and complaints. IT help desk software is preferred by both companies and clients over a traditional call center.In traditional call centers, customers often complain of long hold times and unreturned voicemails. Other times, the less-than-technically-savvy custom.

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