Shifts in the telecommunications industry are largely inevitable given how much our communication methods have changed in recent years. Home phones are now almost obsolete, and the demand for internet providers is at an all-time high. This, paired with increasing fears about personal protection, including policy changes like GDPR, has left many telecom solutions providers struggling to retain relevance and meet modern customer demands.
This has led to a cloud-fronted transformation, which is the most significant change in telecom software solutions to hit the industry since IP-based communications began. Now, the vast majority of telecom services fall under the bracket of ‘telecom cloud services,’ and focus communication methods around cloud computing in both the workplace and for client benefits.
For the most part, telecom cloud services fall under one neat umbrella - UCaaS (Unified Communications as a Service). This cloud delivery model involves various communication and collaboration services, including messaging, video conferencing, and telephony. Within this bracket, you can also find CPaaS (communications platform as a service) and APIs (application programming interfaces).
These methods and more are taking telecom software solutions ever further from the landlines of old towards modern communication solutions which businesses and individuals can use as standard.
Post je objavljen 16.09.2019. u 12:34 sati.